Help
Answers about signing in and your account. How-tos for ordering and both apps are on Tutorials.
I forgot my password+
Use Forgot password? on the sign-in page. We email you a 6-digit code; enter it and choose a new password. If you have two-step verification on, you'll still need your app code afterwards.
Sign-in says it is paused+
After 5 wrong passwords or codes, sign-in pauses for 15 minutes to protect your account. Wait, or reset your password, which lifts the pause straight away.
I lost my phone with the authenticator app+
Sign in with one of the recovery codes you saved ("Use a recovery code instead"). No codes left? Ask your company admin to reset your two-step verification, or contact MCO support.
How do I turn on two-step verification?+
In My profile › Two-step verification, choose Turn on, scan the QR code with Microsoft Authenticator, Google Authenticator or a similar app, and enter the code it shows. Save your recovery codes somewhere safe.
My invite link doesn’t work+
Invites work for 7 days and only once. Ask your company admin to resend the invite from Settings › Company › Users.
I was signed out+
For security, MCO signs you out after 30 minutes without activity. Sign in again; your saved configurations and projects are kept.
I signed in with Microsoft or Google. How do I change my password?+
MCO never sees that password. Change it, and set up two-step verification, in your Microsoft or Google account.
How do I get a copy of my data or delete my account?+
In My profile › Your data: Download my data gives you a file with everything about you. Delete my account removes your sign-in; orders and invoices stay with your company as accounting law requires.
Still stuck? Email MCO support at info@mcoengineering.com.